Last Updated: 1st January 2026

Effective Date: 1st January 2026

DrainXpert (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Data You Provide

We may collect personal information you voluntarily provide when you contact us, sign up for newsletters, request a quote, or fill out a form. This may include:

• Full name
• Email address
• Phone number
• Company or business name (if applicable)
• Any other information you provide in correspondence

1.2 Automatically Collected Information

When you access the website, we may automatically collect certain information about your device and usage of the website through cookies and similar tracking technologies. This may include:

• IP address
• Browser type and version
• Operating system
• Date and time of visit
• Pages viewed
• Time spent on pages
• Referring site or link

2. How We Use Your Information

We may use personal information for the following purposes:

• To respond to your enquiries and provide services requested
• To communicate with you (e.g., marketing, updates, promotions) with your consent
• To improve your experience on our website
• To monitor and analyse usage and trends
• To detect, prevent, and address technical issues

We will only use your information for the purposes outlined at the time of collection or as permitted by applicable law.

3. Legal Bases for Processing (Where Applicable)

If you are located in a jurisdiction such as the UK or EU, we rely on one or more of the following legal bases:

• Consent: Where you provide consent (e.g., marketing communications)
• Contract: To fulfil our contractual obligations or take steps before entering into a contract
• Legitimate interests: To operate our business, improve services, or protect our rights
• Legal obligation: To comply with applicable laws and regulations
  

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

4.1 Service Providers

Third-party service providers that help us deliver and maintain our services (e.g., hosting providers, CRM providers, analytics tools). These parties are only permitted to use your information to perform services on our behalf and must protect your data.

4.2 Legal Compliance

If required by law or to comply with legal processes, we may disclose your information to government authorities or legal advisors.

4.3 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred as part of the business assets.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyse performance.

Types of cookies used:

• Essential cookies: Required for basic site functionality
• Performance cookies: Collect anonymous information about site usage
• Functional cookies: Remember user preferences
• Targeting/Advertising cookies: With your consent, to deliver relevant marketing

You can manage cookies through your browser settings or cookie consent tools where available on the website.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Correct or update your personal information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time (for marketing communications)
• Data portability

To exercise these rights, please contact us at:
📧 info@drainxpert.co.uk

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to external websites not operated by DrainXpert. We are not responsible for the privacy practices of those sites.

9. International Data Transfers

Information collected through the website may be transferred to, stored, and processed in countries other than your own. We take steps to ensure appropriate protections are in place.

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us:

DrainXpert

📧 info@drainxpert.co.uk