Last updated: 1st January 2026

1. About Us

This website is operated by DrainXpert (“we”, “us”, “our”). If you have any questions about these Terms & Conditions, please contact us via the details provided on our website.

2. Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website.

We reserve the right to update or amend these terms at any time. Changes will take effect immediately upon being posted on this page.

3. Services Information

The information provided on this website is for general guidance only and does not constitute a binding offer.

While we aim to ensure that service descriptions, availability, and pricing are accurate, all services are subject to confirmation following inspection, quotation, or direct communication.

We reserve the right to:

• Refuse service
• Withdraw or modify services
• Correct errors or omissions

4. Quotes and Bookings

Any quotation provided is valid for a limited time only, as stated in the quote. A booking is not confirmed until we have acknowledged and accepted it.

Emergency or reactive work may be subject to call-out fees and variable pricing depending on location, time, and job complexity.

5. Payments

Payment terms will be confirmed at the time of booking or quotation. We reserve the right to:

• Request advance payment for certain services
• Charge late payment fees where applicable
• Suspend services for non-payment
  

6. Website Use

You agree not to:

• Use this website for unlawful purposes
• Attempt to gain unauthorised access to systems or data
• Introduce viruses, malware, or harmful material
• Copy, reproduce, or redistribute website content without permission
  

We may suspend or restrict access to the website at any time without notice.

7. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of DrainXpert or its licensors and is protected by copyright and intellectual property laws

You may view and print pages for personal use only. Commercial use is prohibited without written permission.

8. Liability

We do our best to ensure the website is accurate and available, but we do not guarantee:

• That the website will always be available
• That content is error-free
• That the website is free from viruses or technical issues
  

To the maximum extent permitted by law, we are not liable for:

• Loss of data
• Loss of business or profits
• Indirect or consequential damages arising from website use
  

This does not affect liability for death or personal injury caused by negligence.

9. External Links

This website may contain links to third-party websites. These are provided for convenience only. We do not control or endorse their content and accept no responsibility for them.

10. Privacy and Cookies

Your use of this website is also governed by our:

• Privacy Policy
• Cookie Policy
  

These explain how we collect, use, and store your personal data.

11. Complaints

If you have a complaint about our services, please contact us directly so we can attempt to resolve the matter promptly and fairly.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.